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Your 78kbd account balance connects directly to the local wallets you already use — Nagad, Rocket, and bKash sit inside the cashier so you can move money without switching apps. Availability depends on your local law and eligible regions; check the account area to see which routes are active for your profile.
Funding your 78kbd account starts at the cashier page — the one you reach from the wallet icon after you log in. We show only the payment routes that are active for your account region, so what you see there is what you can actually use.
Tap the wallet icon from your 78kbd home screen after logging in. The cashier page lists every payment route currently active for your account.
Select the wallet you want to fund from. The cashier shows only the routes your account region supports — if a method does not appear, it is not available for your profile right now.
Type the deposit amount in the field provided, then follow the confirmation screen your chosen wallet displays. Do not close the page before your wallet confirms.
Once the wallet confirms the transfer, your 78kbd account balance refreshes. Open account history to see the transaction reference and current status.
When your balance is ready to come out, head to the withdrawal section inside the cashier — it sits on the same page as deposits, just a tab across. We route payouts back to the wallet you used to fund the account where our configuration supports that, so your Nagad or Rocket wallet number needs to match what is saved in your account profile.
From the cashier page, switch to the withdrawal tab. The available payout methods shown depend on your account configuration and your deposit history.
Choose Nagad or Rocket as your withdrawal destination. The wallet number must match the one registered in your account profile for the request to proceed.
Type in how much you want to withdraw. Read the summary the cashier displays — including any minimum that appears — before you confirm.
After submitting, check your account history for the request status. The status label updates as the withdrawal moves through the system; contact support if it remains pending beyond what the screen indicates.
Before your first withdrawal goes through, the account area may ask you to complete a verification step. We do not invent a fixed list of documents here — what the system actually requests depends on the fields displayed inside your account settings at that moment. Open the verification section, read the instructions shown on screen, and submit only what those fields ask for.
Find the account verification area inside your profile settings. The fields and instructions shown there are the ones that apply to your specific account status — not a generic checklist.
Submit only what the fields request. The system varies by account activity and payment history, so do not assume a fixed document set applies to every account.
If the screen asks you to confirm wallet ownership, match the wallet number in your account profile to the one you actively use for Nagad or Rocket transfers.
Our support channel can clarify what a specific verification field requires. Reaching out early is faster than re-submitting after an error.
The 78kbd cashier is built around the wallets Bangladeshi account holders use every day. Nagad and Rocket are the two verified payment rails on our platform — both appear in the cashier for eligible accounts.
Verified deposit and withdrawal route. Select Nagad in the cashier, enter your wallet number, confirm the amount, and follow the on-screen steps.
Verified mobile wallet route for both deposits and withdrawals. Your Rocket number must match the one saved in your account profile.
Available in the cashier for eligible account regions. Confirm bKash is listed in your cashier before initiating a deposit or withdrawal request.
Listed as an alternative route for accounts where mobile wallet options are unavailable. Check your cashier for the bank details and reference instructions.
Every deposit or withdrawal you make generates a reference on both sides — one in your Nagad, Rocket or bKash transaction history, and one in your 78kbd account history page. Keeping these two records aligned is how you confirm that a payment reached its destination. When the amounts match and the reference codes correspond, the transaction is settled.
Each transaction generates a unique reference in both your wallet history and your 78kbd account history. Copy this number immediately after a deposit or withdrawal — it is the primary proof for any support query.
Your 78kbd account history uses status labels such as Pending, Processing and Completed. These update as the payment moves; a status that has not changed in an unexpected length of time is the right trigger to contact support.
The account history page inside 78kbd lists every transaction in date order with the method used, amount, and current status. Use this as your primary ledger rather than relying on wallet notifications alone.
Screenshot your wallet confirmation screen and note the transaction reference before closing the payment app. If a deposit does not reflect in account history, this evidence speeds up any support resolution significantly.
Transaction security on your 78kbd account runs across several layers that you can check and verify yourself. Always confirm you are on the correct domain before entering wallet details — the address bar should show 78kbd with a secure connection indicator. Wallet ownership checks at the verification stage exist specifically to prevent payouts going to an account that does not belong to you.
Before entering any wallet detail, confirm the address bar reads 78kbd with a valid secure connection indicator. Phishing pages copy layouts; the URL is the check that does not lie. Make this a habit on mobile and desktop equally.
The verification step in your account settings exists to confirm that withdrawal destinations belong to you. Completing it protects your balance from being routed to an unverified wallet number — follow the fields shown rather than skipping them.
Keep the Nagad, Rocket or bKash number in your account profile current. Outdated wallet details will block a withdrawal request at the cashier stage, and updating them requires following the wallet-change steps shown in your account settings.
For any transaction that does not resolve through the account history page, reach out via the support channel listed in your 78kbd account. Have your transaction reference number ready — it is the fastest way for our team to locate and action your query.
The questions below cover the most common banking situations that come up for new and returning accounts. Each answer reflects what is actually configured on the platform — no invented timings, no made-up limits, and no generic advice that ignores how the 78kbd cashier actually works.
Nagad and Rocket are the two verified deposit routes on 78kbd. bKash and Bank Transfer also appear in the cashier for eligible accounts. Open your cashier page after logging in to see exactly which methods are active for your account region right now.
Your account history page updates once the wallet confirms the transfer. Check the status label there — it changes from Pending to Completed when the funds are credited. If it stays on Pending unexpectedly, contact support with your wallet transaction reference.
The most common reason is a wallet number mismatch between your account profile and the destination you entered. Check that your saved Nagad or Rocket number in account settings matches the wallet you are withdrawing to, then resubmit the request.
The fields shown inside your account verification section are the authority — they vary by account activity. We do not publish a fixed document list here; open the verification area and follow the instructions displayed for your specific account status.
Take a screenshot of your Nagad transaction confirmation and note the reference number. Then contact 78kbd support through the channel listed in your account, sharing that reference. This lets our team locate the transaction quickly and resolve the discrepancy.
Any minimum amounts are shown directly in the cashier at the point of entering a figure — we do not publish fixed limits here because they can vary by payment method and account configuration. Follow the on-screen field instructions in your cashier for the current applicable minimums.